Leading with customer service and delivery

3 November 2022

Intalock has sustained it’s lead in the Managed Services and Technology space by achieving a score of 73 in customer engagement. Scores above 70 in the sector are considered world-class because it’s much harder to attain and maintain a standard at that level. For context, the technology industry’s NPS average score currently sits at 59-60, and a score above 50 is normally considered excellent. Industry leaders promote their NPS as a key metric of success, they identify that the score is a direct reflection of their deep technical understanding their customers full technology stack and their requirements to deliver their desired business outcomes. Simply put, Intalock’s sustained NPS highlights the commitment, expertise delivered and gold-standard service we provide consistently to our customers.

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